Application
Not Applicable
Prerequisites
Not Applicable
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 Identify customer needs | 1.1 Undertake waste management assessment in accordance with company requirements to determine client requirements 1.2 Identify and consider customer/client requirements in accordance with legal and organisational requirements 1.3 Interpret OHS standards, statutory requirements, Australian Standards, manufacturers' specifications and organisational requirements 1.4 Interpret type and quantity of material and equipment for estimation 1.5 Assess ability to provide client waste management service in accordance with client requirements and organisational and legal requirements | ||
2 Estimate costs | 2.1 Identify and apply company'srate schedules and/or industry based labour rates and conditions to establish costings according to organisational policy and procedures 2.2 Where equipment is obtained from a supplier, obtain quotations to ensure comparison between suppliers 2.3 Confirm availability and delivery dates of equipment, materials and other relevant items with supplier, where required | ||
2.4 Carry out site inspection to identify waste management service, consider possible problems and make allowances for contingencies based on findings 2.5 Plan cost estimation to return a profit on provision of waste management services, where appropriate | |||
3 Document and confirm quotation with client | 3.1 Prepare and provide clear and concise quotation information including details of waste management service to be provided in accordance with organisational requirements 3.2 Ensure quotation reflects client's service requirements 3.3 Present quotation promptly to customer/client 3.4 Consult client and negotiate any changes and variations to meet client and company requirements 3.5 Create client file and update required documentation to include all relevant details in accordance with company policy and procedures |
Required Skills
Refer to Evidence Guide
Evidence Required
Critical aspects of competency
Correct determination of waste management requirements.
Correct determination of prices and estimates for service, disposal, labour, equipment, materials and other relevant items.
Ensures availability of equipment/materials.
Ensures estimations return a profit where appropriate.
Ensures estimates allow for provision of waste management service that meets client requirements.
Prepares an accurate quote for the client that provides full details of service provision.
Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Basic waste management services.
Basic requirements for service.
Quality procedures.
Company pricing schedules.
Duty of care in provision of services.
Relevant industry standards.
OHS and other relevant legislation.
Presentation standards.
Legislative and company pricing policy and procedures.
Relevant industry standards and codes of conduct.
Problem-solving strategies.
Organisational and client confidentiality requirements.
Recording procedures and documentation requirements and processes.
Specific skills needed to achieve the performance criteria
To achieve the performance criteria, some complementary skills are required. These are:
communication including liaison, customer service, report writing, consultation, interpersonal, listening, questioning, gaining feedback, giving information
observation
numerical calculations including time, measurements, quantities
safe and efficient work practices
personal computer operation
safe and efficient work practices
methodical organisation of work
time management.
Other units of competency that could be assessed with this unit
This unit could be assessed on its own or in combination with other units relevant to the job function, for example PRMWM31B Prepare detailed tender.
Resources required to assess this unit
The following resources should be available:
client file and requirements for review
service costs
unit prices of equipment, materials, labour upon which to make estimate
standard company quotation pro forma
case studies
calculator/computer
relevant codes of practice.
Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor (or assessment team working together to conduct the assessment). The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Evidence of competency is best obtained by observing activities in this field and reviewing the provision of a quotation. If this is not practicable, observations in realistic simulated environments may be substituted.
Consistency in performance
Assessment requires that strategies meet the objectives of the client and that it complies with industry expectations in the particular client environment. If the environment is narrowly defined or is not representative of industry needs, it will be necessary to refer to portfolio case studies of a variety of waste requirements to assess competency in the provision of a quotation.
Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge. (In assessment situations where the candidate is offered a preference between oral questioning and written assessment, questions are to be identical.)
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
Note: All practical demonstrations must adhere to the safety and environmental regulations relevant to each state or territory.
Key competency levels
There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 | Perform the process | 2 | Perform and administer the process | 3 | Perform, administer and design the process | |||
How can communication of ideas and information be applied? | 2 | Share and discuss with colleagues, supervisor and/or clients information and ideas with regard to developing an understanding of client expectations and requirements. | ||||||
How can information be collected, analysed and organised? | 2 | Collect, analyse and comply with legislative and regulatory information relevant to service delivery, as required. | ||||||
How are activities planned and organised? | 2 | Prioritise, coordinate and sequence work tasks, as required, to meet client requirements. | ||||||
How can teamwork be applied? | 2 | Provide assistance among team members to carry out and fulfil assignment to customer's satisfaction and organisation's requirements. | ||||||
How can the use of mathematical ideas and techniques be applied? | 2 | Apply mathematics as an aid to measure and schedule customer satisfaction. | ||||||
How can problem-solving skills be applied? | 2 | Analyse factors that may affect meeting client requirements and detail contingencies. | ||||||
How can the use of technology be applied? | 2 | Use technology to access client information and manage scheduling and completion of assignments. |
Range Statement
The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit.
Assignment instructions may include:
client identification and information details
communication channels
departure, route and arrival details
documentation requirements
duty statements
personal equipment such as clothing or other items to be carried and/or worn
policies, procedures or instructions applicable to work tasks
reporting procedures
resource and equipment requirements
schedules (cost/time)
site layout including access points
verbal or written instructions from supervisor/client
work tasks and procedures.
Client/company includes all forms of business enterprises in this context including government agencies, local governments/councils, private and public companies, and residents/ratepayers.
Company/organisational requirements are found in:
access and equity policy, principles and practice
business and performance plans
client and company confidentiality requirements
client service standards
code of conduct
code of ethics
defined resource parameters
duty of care
emergency and evacuation procedures
induction documentation
insurance policy agreements
legal and organisational policy and procedures including personnel practices and guidelines
OHS policies, procedures and programs
operations manuals
organisational goals, objectives, plans, systems and processes
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
training materials
verbal or written instructions.
Company rate schedules include:
labour rates
standard disposal costs
standard equipment costs
standard materials costs
standard service costs
standard unit costs.
Contingencies typically include:
building progress
cash flow
competencies
disputes
insurance
restricted site access
time penalties
transport
weather and environmental conditions.
Performance of this unit is carried out in accordance with relevant requirements of the following:
Australian Standards
environmental regulations
legislative requirements
manufacturers' specifications
organisational procedures
relevant state/territory regulations.
Quotations may also act as an invoice for the work.
Sectors
Not Applicable
Employability Skills
Not Applicable
Licensing Information
Not Applicable